Custom M&Ms

I was supposed to receive some Custom M&Ms around Valentine's Day. Never arrived, only the dispenser. I'd assumed someone had walked by and stolen the box... I got home from work yesterday, and saw, sitting outside, an M&Ms box. 4 and a half months late; a new record for late delivery. I called M&Ms, more out of curiosity over what could possibly delay an order for so long. They picked up within about 15 seconds, and Paul, who answered the phone, seemed just as disturbed as I did. No good explanation for the delay; but he did put a credit on the account. I have this vision of someone in a warehouse picking up the the paper with the order, and deciding to put it back in the system. The M&Ms are tasty; even if belated :)